We offer a wide selection of fabrics including linen-look, blackout, and textured options in a broad range of natural and modern colors to suit any interior style.
Can I choose the heading style for my curtains?
Yes. You can select from several heading styles including wave, pinch pleat, eyelet, pencil pleat, rod pocket, and multifunctional tape when placing your order.
Are tiebacks included with my curtain order?
Yes, we include matching fabric tiebacks free of charge with every curtain order. Curtain rods, rings, or tracks are not included.
Do you offer extra-long or extra-wide curtains?
Yes. We produce curtains in custom sizes, including extra-long and extra-wide panels, tailored exactly to your window dimensions.
Are these curtains machine washable?
Yes, our curtains are machine washable at 30°C (86°F) on a gentle cycle. To maintain fabric quality, avoid bleach and tumble drying. Always follow the care instructions included with your order.
Ordering & Production
How do I place an order for custom curtains?
Simply select your fabric, choose your desired options (heading, lining, size), and enter your measurements on the product page. You can also contact us for assistance before placing an order.
Can I request fabric samples before ordering?
Yes, we offer fabric samples free of charge. A small shipping fee may apply depending on your location. You can request swatches directly from our website.
Can I change my order after placing it?
Yes, if you contact us within 12 hours of placing your order. After that time, production may already be in progress and changes may not be possible.
How long does it take to make my curtains?
Production usually takes 3–5 business days depending on your order details. We’ll notify you by email once your order is ready for dispatch.
Do you offer rush or priority production?
In most cases, yes. If you have a tight deadline, please contact us before ordering and we’ll do our best to accommodate your request.
Shipping, Returns & Support
Do you ship internationally?
Yes, we ship worldwide with express delivery services. All orders are delivered to your door, and tracking details are provided once your order has been dispatched.
Will I need to pay customs or import taxes?
Depending on your country, customs fees or VAT may apply. These charges are the responsibility of the customer and vary by destination.
Can I return or exchange my curtains?
As all curtains are custom-made, we do not accept returns unless the product is incorrect or defective. Please double-check all measurements before ordering.
What should I do if there's a problem with my order?
If your order arrives damaged or incorrect, contact us within 3 days of delivery. We’ll review the issue and provide a resolution promptly.
How can I get support with my order?
Our team is here to help! You can reach us via our contact page or email. We respond to most inquiries within 24 hours.
Still have questions?
Whether you need help choosing the right fabric, placing a custom order, or tracking your shipment — our team is here to help. Don’t hesitate to reach out.
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Terms & conditions
Terms and Conditions
1. General Information
This website is operated by Belle Cose Home. Throughout the site, the terms “we”, “us” and “our” refer to Belle Cose Home. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms”).
2. Products & Services
All our products are made to order according to the specifications you select at checkout. It is your responsibility to provide accurate measurements and details when ordering. Slight variations in size (±1 cm) may occur due to hand production and are not considered defects.
3. Prices and Payments
All prices are listed in USD unless otherwise stated. We reserve the right to change prices at any time. Payment must be made in full before production begins. We accept credit/debit cards and other payment methods offered at checkout.
4. Shipping
We ship worldwide. Shipping costs and estimated delivery times are provided at checkout. You are responsible for any customs duties or import taxes applicable in your country. We are not responsible for delays caused by customs or courier services.
5. Cancellations
Orders may be canceled within 12 hours of placement. After that time, production may begin and cancellations will no longer be possible.
6. Returns & Refunds
Due to the custom-made nature of our products, we do not accept returns or exchanges unless the product is defective, damaged, or not as described. If there is an issue with your order, please contact us within 3 days of receiving the item with photos and details.
7. Intellectual Property
All content on this website, including images, text, and designs, is the property of Belle Cose Home and may not be used or reproduced without our written permission.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Our total liability to you for any claim shall not exceed the amount you paid for the product.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Republic of Turkey. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Bursa, Turkey.
10. Contact Information
If you have any questions about these Terms, please contact us at: support@bellecosehome.com
